---
title: "Billing"
canonical: "https://help.scopious.co.nz/space/KB/16809987/Billing"
format: markdown
---
<details>
<summary>Can I add a purchase order number to my invoices?</summary>

Yes you can. You can add a PO number under [Organisation > Invoicing > Purchase Order Number](https://app.scopious.co.nz/organisation?tab=organisation). Once you add or update the PO number it will apply to all future invoices.
</details>

<details>
<summary>Can I receive invoices in PDF format?</summary>

Yes you can. You can change from electronic links to PDF format under [Organisation > Invoicing > Invoice Delivery Method](https://app.scopious.co.nz/organisation?tab=organisation). Once changed it will apply to all future invoices.
</details>

<details>
<summary>Can I change my billing date to another day of the month (like the 20th)?</summary>

Yes you can, however you will need to contact [Scopious Support](mailto:support@scopious.co.nz) to do this.
</details>

<details>
<summary>My billing address on an invoice is incorrect, how can I rectify this?</summary>

All billing information can be updated under [Organisation > Billing Address](https://app.scopious.co.nz/organisation?tab=organisation). If you have received an invoice with incorrect billing information, please ensure your billing information is correct here first and then contact [Scopious Support](mailto:support@scopious.co.nz).
</details>

<details>
<summary>My credit card has expired, how can I update it?</summary>

You will need to add a new credit card first and then you can remove the old one. You can add a new credit card under [Organisation > Credit Cards](https://app.scopious.co.nz/organisation?tab=credit-cards).
</details>

<details>
<summary>Where can I download a copy of an invoice?</summary>

You can download a copy of an invoice under [Organisation > Invoices](https://app.scopious.co.nz/organisation?tab=invoices). Here you can also download the list of devices invoiced for.
</details>

<details>
<summary>I have received an invoice which is missing a purchase order number, where can I add this?</summary>

You will need to contact [Scopious Support](mailto:support@scopious.co.nz) to get the purchase order number added to an existing invoice. To ensure all future invoices have a purchase order number added please add one under [Organisation > Invoicing > Purchase Order Number](https://app.scopious.co.nz/organisation?tab=organisation).
</details>

<details>
<summary>I don't understand all of the fees on my invoice, can you provide more information for me?</summary>

Sure thing! The device fees are split into 3 components on your invoice:

1. Device Base Fee - this is a base fee charged for all devices connected to our system.
2. Device Network Fee - this is a fee for devices using the Scopious LoRaWAN network server.
3. Device Platform Fee - this is a fee for devices using the Scopious platform to store and display data.

The **Base and Network** fees are combined to form our **Standard** Service Level fee.

The **Base, Network, and Platform** fees are combined to form our **Premium** Service Level fee.

You will also see a **Support** fee if you have signed up for paid support.

You will also see an **Extended Data Storage** fee if you have selected a longer data retention period.
</details>

<details>
<summary>I don't see any Billing or Invoicing pages in the Scopious application, why is that?</summary>

You are a customer of a [Scopious Reseller](https://scopious.atlassian.net/wiki/spaces/KB/pages/85917701/Glossary+of+Terms#Reseller). Your Reseller will invoice you separately and so billing and invoicing information will not be found in the Scopious application.
</details>

<details>
<summary>I am a customer of a Reseller, who should I contact with questions about my invoice?</summary>

If you are a customer of a [Scopious Reseller](https://scopious.atlassian.net/wiki/spaces/KB/pages/85917701/Glossary+of+Terms#Reseller) you will need to contact the Reseller (not Scopious) with any billing questions.
</details>

<details>
<summary>Where can I find more details on how to change billing details?</summary>

You can find detailed instructions on how to change billing details [here](https://scopious.atlassian.net/wiki/spaces/KB/pages/156401674).
</details>

<details>
<summary>Where can I find more details on how to view, download, and pay invoices?</summary>

You can find detailed instructions on how to view, download, and pay invoices [here](https://scopious.atlassian.net/wiki/spaces/KB/pages/75172987).
</details>